BINETSU Support
Help for BINETSU, an iOS romance story app featuring fictional adult AI characters.
How To Send Feedback
TestFlight testers can use TestFlight feedback. After release, use the developer contact route shown on BINETSU's App Store listing for support, feedback, purchase restoration help, or safety concerns.
Common Help
- If a subscription is not reflected, open Settings, choose Pricing Plans, and use Restore Purchases.
- If a rewarded ad is unavailable, check the advertising privacy options and try again later. Ads are optional and the main story remains available on a later day.
- If voice does not play, check the in-app voice setting, device volume, and silent mode.
- To delete local progress, use the memory deletion or full reset controls in the app.
What To Include
- Device model.
- iOS version.
- App build number.
- Screen where the issue happened.
- Non-sensitive steps to reproduce.
Do Not Send Sensitive Data
Do not send passwords, payment details, private keys, API keys, 2FA codes, government IDs, intimate personal secrets, or other sensitive personal data.
Emergency Boundary
For urgent personal safety, medical, psychological, or crisis situations, contact local emergency services or a qualified professional. C1, C3, and BINETSU are not crisis-support providers.
Privacy
Read the BINETSU Privacy Policy for the current app data boundary.